Frequently asked questions

Explore our collections, choose the pieces you love, and add them to your cart. Check out as a guest, or create an account to keep your order history in one place.

UPI, debit cards, credit cards and other digital payment options. Cash on delivery is also available.

Yes. After you order, we’ll call or WhatsApp you to confirm and share a UPI link for a small advance: ₹300 for orders up to ₹5,000, or ₹2,000 above ₹5,000. The advance is adjusted against your bill, and you pay the balance in cash on delivery. See our Refund Policy for details.

Write to care@cahlenstudio.com as soon as possible. Once an order has been processed, changes are difficult.

To most serviceable PIN codes across India. We don't ship internationally or to PO boxes.

Most orders arrive within 3-5 working days of dispatch (Mon-Sat)

We email tracking details once your order is dispatched. Please check your spam folder too.

Write to care@cahlenstudio.com with your order number and we'll follow up.

Write to us within 5 days of delivery. If your return is approved, we issue store credit, less a ₹300 return fee. Glassware, ceramics and other fragile pieces, sale items, and items bought with a discount code (other than our first-order welcome offer) can't be returned for a change of mind.

Write to care@cahlenstudio.com, ideally within 24 hours of delivery. Include your order number, photos of the piece and its packaging, and an unboxing video if you have one. We'll replace, repair or refund it at no cost to you.

Where a refund is due, we start it within 7 business days of approval, or of the returned piece reaching us. It usually takes another 5–7 business days to reach your account, depending on your bank.

Marked-down items can't be returned for a change of mind.

Hand wash glassware; dust lamps; wipe brass and faux leather with a soft dry cloth.

Most pieces are made in India. The origin is listed on each product.

Natural materials vary slightly, and colours can look different on different screens.

Yes, in each product description. Write to us for any measurement that isn't listed.

Not yet, but it's on its way. Every order is packed carefully.

Yes. Write your note in the note box in your cart, or email it to care@cahlenstudio.com with your order number.

Yes. Write to us with what you need.

Yes. Enter the recipient's address at checkout and tick the gift option in your cart, and we'll leave the price off the parcel.

Email care@cahlenstudio.com, Monday to Saturday, 9:30 am to 5:30 pm, except public holidays.

Usually within 1–2 business days. Complaints are acknowledged within 48 hours and resolved within one month.

Yes. Share a few details and photos and we'll suggest pieces.

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