Terms of service

Last updated: 7th October, 2026.

A Note Before You Read On

These Terms explain how shopping with Cahlén Studio works: what you can expect from us, and what we ask of you. We've kept them as clear as we can. If anything is unclear, write to us at care@cahlenstudio.com.

By using www.cahlenstudio.com or placing an order, you agree to these Terms, together with our Shipping Policy, Refund & Return Policy and Privacy Policy. If you do not agree, please do not use our website.

Nothing in these Terms limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law.

1. About Us

Cahlén Studio is a brand operated by Yahee Living LLP, a limited liability partnership registered in India.

Registered office: 447/19, Green Road, Arya Nagar, Rohtak, Haryana - 124001, India.
GSTIN: 06AADFY8626R1ZA
Customer care: care@cahlenstudio.com | +91 97118 17767

When you buy from cahlenstudio.com, your contract is with Yahee Living LLP. Our online store runs on Shopify, which provides the technology platform; Shopify is not the seller.

2. Using Our Website

You must be at least 18 years old to place an order. Anyone under 18 may browse the website under the supervision of a parent or guardian, but purchases must be made by an adult.

If you create an account, you agree to provide accurate information and to keep your login details secure. Please tell us promptly at care@cahlenstudio.com if you suspect unauthorised access to your account.

Each customer may hold one account. Creating multiple accounts or email addresses to claim offers more than once is not permitted (see Section 9).

3. Our Products

We make every effort to show our products accurately through photographs, descriptions, dimensions, materials and care information.

Colours may look slightly different depending on your screen and lighting. Many of our pieces, including enamelled wood, embroidered textiles, glass, marble and hand-finished metal, may show natural variations in colour, texture, grain, pattern, dimensions or finish. Where these variations are natural to the material and have been described, they are part of the piece's character and not a defect.

Please review product details before ordering, and write to us with any questions before you buy.

If a product you receive is defective, damaged, incorrect or materially different from its description, you are entitled to a remedy as set out in our Refund & Return Policy and under applicable law.

4. Orders

Placing an order is an offer to buy the selected products at the price shown at checkout.

Your order is accepted when we send you an order confirmation email. An automatic acknowledgement that we have received your order is not itself an acceptance.

We may decline or cancel an order before or after acceptance for legitimate reasons, including:

the product being unavailable
payment failure or a payment that cannot be verified
suspected fraud, or misuse of offers or returns (see Section 9)
an obvious pricing or listing error
an address we cannot deliver to

If we cancel an order, we will tell you and refund the full amount to your original payment method. If the cancellation is for reasons on our side, such as the product being unavailable or our being unable to fulfil the order, we will also add ₹300 store credit to your account. This does not apply to cancellations for payment failure, suspected fraud or misuse, an obvious pricing error, or an undeliverable address.

5. Prices and Payment

All prices are in Indian Rupees (INR) and include applicable GST.

Shipping is free on all orders of ₹1,499 and above across India. Orders below ₹1,499 have a shipping charge of ₹249, which is added at checkout and always shown before you pay.

Orders can be paid in full at checkout using the payment methods shown, or by cash on delivery. Cash on delivery orders require a small advance by UPI after confirmation, as set out in our Refund Policy under “Cash on Delivery Orders”. Payments are processed securely by third-party payment providers; we do not see or store your full card or banking details.

We may change prices at any time, but the price you pay is the price shown and confirmed when you place your order. We will never increase the price of an accepted order.

If an obvious pricing error is found, for example a product listed at a small fraction of its actual price, we will contact you and either offer the correct price or cancel the order with a full refund.

6. Shipping and Delivery

We ship to most serviceable PIN codes in India. We do not currently ship internationally.

Orders placed before 12:00 PM on a business day (Monday to Saturday, excluding public holidays) are usually dispatched the same day; later orders are dispatched the next business day. Most orders arrive within 3-5 working days of dispatch. Working days are Monday to Saturday and do not include Sundays or national holidays. Deliveries to smaller towns and remote areas may take longer.

Delivery times are estimates. If your order is significantly delayed, lost or damaged in transit, we will investigate with our delivery partner and make it right. Responsibility for your order stays with us until it is delivered to you.

Please provide a complete and accurate address. Refused or unclaimed deliveries are handled as set out in our Refund & Return Policy.

Full details are in our Shipping Policy.

7. Cancellations

You may cancel your order for a full refund until it is dispatched. Please write to care@cahlenstudio.com as soon as possible; orders placed before 12:00 PM are usually dispatched the same day.

Once an order has been handed to our delivery partner, it can no longer be cancelled. Refusing the delivery will be treated as a change-of-mind return, as set out in our Refund & Return Policy.

8. Returns, Refunds and Store Credit

Damaged, defective or incorrect items: we will make it right with a replacement, repair or refund at no cost to you. Please write to us as soon as possible, preferably within 24 hours of delivery, with photographs and, if you have one, an unboxing video.

Change-of-mind returns: may be requested within 5 days of delivery and are approved at our discretion. Approved returns are settled as store credit, less a ₹300 return fee. Glassware, ceramics, sale items and items bought with promotional codes (other than our first-order welcome offer) are not eligible.

Store credit: is valid for 12 months from the date of issue, can be used on cahlenstudio.com, and cannot be exchanged for cash except where required by law.

Full details, including conditions and exclusions, are in our Refund & Return Policy.

9. Offers, Discount Codes and Fair Use

Welcome offer: our first-order welcome offer can be used once per customer, on a first order only. It is tied to one person and one delivery address, regardless of how many email addresses or accounts are used.

Discount codes: unless stated otherwise, only one code can be used per order. Codes cannot be combined with other offers, exchanged for cash, or applied to orders already placed. Each offer may have its own terms, which will be shown with the offer.

Fair use: to keep our prices fair for everyone, we may decline orders, change-of-mind returns or offers, cancel orders, or suspend accounts where we reasonably believe there has been misuse. Examples include:

using multiple accounts, emails or addresses to claim an offer more than once
a pattern of ordering and returning items without genuine reason
repeatedly refusing deliveries
reselling our products in bulk without our agreement
providing false information in a damage claim

Where we take such action, we will tell you the reason. This never affects your right to a remedy for a genuinely damaged, defective or incorrect product.

10. Intellectual Property

Everything on our website, including the Cahlén name and logo, photographs, product descriptions, written content, illustrations, designs and layout, belongs to Yahee Living LLP or our licensors. It is protected under the Copyright Act, 1957 and the Trade Marks Act, 1999.

You may view and use our website for personal, non-commercial purposes. You may not copy, reproduce, republish or commercially use our content or brand without our written permission.

11. Reviews and Content You Share

We welcome reviews, photographs and feedback. By submitting content for publication, you confirm that it is your own, that it is honest, and that it does not infringe anyone else's rights.

You keep ownership of your content, and you give us a non-exclusive, royalty-free licence to display it on our website and social channels for the purpose you shared it. We will ask for your permission before using it in paid advertising.

We may remove content that is unlawful, abusive, misleading, or that shares someone's personal information. We will not publish fake reviews or remove genuine negative reviews simply because they are critical.

12. Prohibited Use

When using our website, you must not:

use it for any unlawful or fraudulent purpose
provide false information or impersonate another person
attempt to gain unauthorised access to our website, systems or customer data
introduce viruses or harmful code, or interfere with the website's operation
use bots or automated tools to scrape content, place orders or claim offers
harass or abuse our team, delivery partners or other customers

We may restrict or suspend access where this happens.

13. Third-Party Services and Links

Our website uses third-party services such as Shopify and payment providers, and may link to other websites such as our Instagram and Facebook pages. These services have their own terms and privacy policies, which we encourage you to read. We are not responsible for the content of websites we do not operate.

14. Privacy

How we collect, use and protect your personal data is explained in our Privacy Policy, which forms part of these Terms.

15. Errors on the Website

We work to keep our website accurate, but occasional errors in descriptions, prices, images or availability may occur. We may correct these at any time. If an error affects an order you have already placed, we will contact you and offer a fair resolution, which may include cancelling the order with a full refund.

16. Our Responsibility to You

We are responsible for delivering products that match their description, are of satisfactory quality, and are fit for their described purpose.

We are not responsible for losses that were not reasonably foreseeable, or that are caused by events beyond our reasonable control, such as natural disasters, strikes or carrier network disruptions, except where the law makes us responsible.

Nothing in these Terms excludes or limits our liability for:

fraud or misrepresentation
death or personal injury caused by our negligence
defective or unsafe products
any remedy you are entitled to under consumer protection law
anything else that cannot legally be excluded

17. Your Responsibility

You agree to compensate Yahee Living LLP for reasonable, legally recoverable losses caused directly by your fraud, deliberate misuse of our website or offers, or infringement of our intellectual property. This does not apply to losses caused by our own fault, and does not affect your rights as a consumer.

18. Suspension of Accounts

You may stop using our website at any time. We may suspend or close an account for a material breach of these Terms, suspected fraud or misuse, or unlawful activity, and will tell you the reason where possible. Any accepted order, refund or store credit due to you will still be honoured, except where it was obtained through fraud.

19. Governing Law and Disputes

These Terms are governed by the laws of India.

We'd always prefer to resolve a concern directly, so please write to us first. You are not required to do so before exercising your legal rights.

Subject to your right under the Consumer Protection Act, 2019 to file a complaint where you live or work, the courts at Rohtak, Haryana, will have jurisdiction over disputes arising from these Terms.

20. Customer Grievance Redressal

If you have a complaint about an order, product, delivery, return, refund, payment or your personal data, please contact our Grievance Officer:

Grievance Officer: Dileep Kumar
Designation: Operations Manager & Grievance Officer, Cahlén Studio
Email: care@cahlenstudio.com
Contact Number: +91 97118 17767
Address: Yahee Living LLP, 447/19, Green Road, Arya Nagar, Rohtak, Haryana - 124001, India.

Complaints are acknowledged within 48 hours and resolved within one month. If your concern remains unresolved, you may approach the appropriate consumer dispute redressal commission or the National Consumer Helpline (1915).

21. General

Changes to these Terms: we may update these Terms from time to time. The current version will always be on this page with its "Last updated" date. Changes will not apply to orders already accepted, or remove rights you have already gained.
Severability: if any part of these Terms is found to be invalid, the rest will continue to apply.
No waiver: if we don't enforce a right immediately, we haven't given it up.
Transfer: you may not transfer your rights under these Terms without our consent. We may transfer ours as part of a business restructuring, without reducing your rights.
Entire agreement: these Terms, together with our Shipping Policy, Refund & Return Policy and Privacy Policy, make up the full agreement between you and us for use of our website and purchases made on it.