Privacy policy

Last updated: 24th September, 2026.

A Note Before You Read On

When you shop with Cahlén, you trust us with some of your personal information: your name, where you live, how to reach you. We take that trust seriously.

This Privacy Policy explains what information we collect, why we collect it, who we share it with, how long we keep it, and the choices and rights you have. We have tried to write it as plainly as possible. If anything is unclear, please write to us at care@cahlenstudio.com.

Who We Are

Cahlén Studio is a brand operated by Yahee Living LLP ("Cahlén Studio," "we," "us," "our").

For the purposes of the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, Yahee Living LLP is the entity responsible for deciding how and why your personal data is processed. Under the 2023 Act, this entity is known as the "Data Fiduciary."

Registered office:
Yahee Living LLP
447/19, Green Road, Arya Nagar,
Rohtak, Haryana - 124001, India.

This policy applies to personal data we collect through www.cahlenstudio.com, through our emails and customer care, and when you interact with us in connection with an order.

The Information We Collect

We collect only what we reasonably need to sell and deliver your order, support you afterwards, and run our business.

When you place an order

Your name, email address and mobile number
Your shipping and billing address, including house or building number, floor, street, area, city, state and PIN code
The products you order, order value, discount codes used, and order history

When you pay
Payments are processed by third-party payment service providers made available at checkout. We do not see or store your full card number, CVV, UPI PIN or net banking password. We receive only limited payment information, such as the payment method used, the transaction status, and a transaction reference.

When you contact us or raise a concern

The contents of your emails and messages to us
For damaged, defective or incorrect items: your order number, photographs of the item and its packaging, and your description of the issue
For return requests: details of the item and the reason for the request
Records of any store credit, replacement or refund issued to you

When you create an account (if you choose to)
Your login email, password (stored in encrypted form by our platform), saved addresses and preferences.

When you sign up for our emails
Your email address, and any welcome offer or discount code issued to you.

When you browse our website
Device and browser information, IP address, approximate location (derived from your IP address), pages viewed, items added to your cart, and how you arrived at our website. This information is collected through cookies and similar technologies (see Cookies below).

When you apply to work with us
If you write to careers@cahlenstudio.com, we receive whatever you choose to send, such as your CV, portfolio and contact details.

When you share reviews or photographs
Any content you choose to submit for publication, along with your name or display name.

We do not knowingly collect sensitive information such as health data, biometric data, caste, religion or political opinions, and we ask that you do not send it to us.

Why We Use Your Information

We use your personal data only for the purposes described below.

To process and deliver your order. This includes confirming your order, arranging dispatch, sharing your name, address and phone number with our delivery partners, and sending you order confirmations and tracking details by email.

To look after you after delivery. This includes investigating delayed, lost or damaged shipments, reviewing return and replacement requests, issuing store credit or refunds, and responding to your questions and complaints.

To handle grievances. Consumer complaints are acknowledged within 48 hours and resolved within one month, as set out in our Shipping Policy and Refund & Return Policy. We keep records of each complaint for this purpose.

To send you marketing, only with your consent. If you sign up for our emails, we will send you new arrivals, styling notes, offers and brand news. You can unsubscribe at any time using the link in any email. Unsubscribing does not affect order-related emails, which we send because they are necessary to fulfil your order.

To keep our website secure. This includes preventing fraud, misuse of discount codes, unauthorised access to accounts, and other unlawful activity.

To understand and improve our website. We use analytics provided by Shopify and Google Analytics to see which pages and products are viewed and how the website performs, so we can make it easier to use.

To show you relevant advertising and measure it. We use advertising tools from Meta (Facebook and Instagram) and Google to show our products to people who may be interested in them, including people who have visited our website, and to measure whether our ads lead to visits and purchases.

To meet legal obligations. This includes maintaining invoices and records required under GST and accounting laws, and responding to lawful requests from courts, regulators or law enforcement.

To consider job applications. If you write to us about working with Cahlén.

We do not sell your personal data. We do not use your personal data for purposes unrelated to those listed above without telling you and, where required, asking for your consent.

Our Basis for Using Your Information

We process your personal data:

With your consent, which you give when you sign up for our emails, accept analytics or marketing cookies, or submit a job application. You may withdraw consent at any time, as easily as you gave it, by writing to care@cahlenstudio.com, using the unsubscribe link, or changing your cookie preferences. Withdrawal does not affect processing that took place before it.
For legitimate uses permitted by law, where you have voluntarily provided your information for a specific purpose, such as placing an order or asking us for help, and where we need to comply with a legal obligation or respond to a legal requirement.

Who We Share Your Information With

We share personal data only with those who need it to help us serve you, and only to the extent necessary:

Shopify, the e-commerce platform that hosts our website, processes our orders, stores customer and order data, sends our order and marketing emails, and provides basic website analytics
Advertising and analytics partners, namely Meta Platforms (Facebook and Instagram) and Google, who receive information about your activity on our website, such as pages viewed, items added to cart and purchases, along with limited contact details (such as a hashed email address or phone number), through tools like the Meta Pixel, Conversions API and Google tags. We use this to measure and improve our advertising. These partners may also use this information in line with their own privacy policies.
Payment service providers, to process your payment securely
Delivery and logistics partners, to deliver your order and handle returns or collections
Professional advisers, such as our accountants, auditors and legal advisers, where necessary
Government authorities, courts or regulators, where required by law

These service providers process your data on our behalf and are required to protect it and use it only for the purposes we specify.

If our business is restructured, merged or transferred, your data may be transferred as part of that process. Your rights under this policy and applicable law will not be reduced as a result.

Where Your Information Is Stored

Our website is hosted by Shopify, and some of our service providers operate outside India. Your personal data may therefore be stored or processed in other countries. Where this happens, we take reasonable steps to ensure it remains protected, and we do not transfer data to any country where such transfer is restricted by the Government of India.

How Long We Keep Your Information

We keep personal data only for as long as it is needed for the purpose it was collected for, or as required by law:

Order, invoice and payment records are kept for the period required under GST, tax and accounting laws.
Customer care, return and grievance records are kept for as long as needed to resolve your concern and for a reasonable period afterwards, in case of follow-up or dispute.
Store credit records are kept until the credit is used or expires, and for the period required for our accounts.
Marketing data is kept until you unsubscribe or ask us to delete it.
Job applications are kept for up to 12 months, unless you ask us to delete them sooner.
Website usage and security logs are kept for at least one year, as required by applicable rules, and then deleted or anonymised.

When data is no longer needed, we delete it or anonymise it so that it can no longer identify you.

Cookies

Cookies are small files stored on your device when you visit a website.

Essential cookies keep your cart working, remember your session, enable secure checkout and help prevent fraud. The website cannot function properly without them.
Analytics cookies help us understand how the website is used, through Shopify's built-in analytics. We use these only if you accept them through the cookie banner.
Marketing cookies are used by our advertising partners, Meta and Google, to measure our ads and show you relevant ads on their platforms. We use these only if you accept them through the cookie banner.

You can choose "Decline" on our cookie banner, and you can change your choice at any time through your browser settings. Blocking essential cookies may affect how the website works.

You can also control how Meta uses information from websites like ours through your Facebook "Off-Facebook Activity" settings, and how Google personalises ads through your Google "My Ad Center" settings.

How We Protect Your Information

We use reasonable security practices and procedures to protect your personal data. These include encrypted (HTTPS) connections, payment processing through secure, certified payment providers, access to customer data limited to team members who need it, and platform-level security provided by Shopify.

No system is completely secure. If a personal data breach occurs that affects you, we will inform you and the relevant authorities as required by law, and tell you what we are doing about it.

Children

Our products are sold to adults. As set out in our Terms of Service, orders must be placed by a person aged 18 or above.

We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or legal guardian. We do not track or direct targeted advertising at children. If you believe a child has shared personal data with us, please write to care@cahlenstudio.com and we will delete it.

Your Rights

You have the right to:

Access information about the personal data we hold about you, how we use it, and who we have shared it with
Correct, complete or update personal data that is inaccurate, incomplete or out of date
Request erasure of your personal data, unless we are required by law to retain it (for example, invoice records)
Withdraw consent you have given, such as for marketing emails or analytics cookies
Raise a grievance with us about how your personal data has been handled
Nominate a person to exercise these rights on your behalf in the event of your death or incapacity

To exercise any of these rights, write to care@cahlenstudio.com with the subject line "Privacy Request." We may need to verify your identity before acting on your request. We will respond within the time required by applicable law, and within one month in any case.

If you are not satisfied with our response, you may approach the Data Protection Board of India once the relevant provisions are in force, or any other authority available to you under applicable law.

Customer Grievance Redressal

If you have a concern about how your personal data is handled, please contact our designated Grievance Officer:

Grievance Officer: Dileep Kumar
Designation: Operations Manager & Grievance Officer, Cahlén Studio
Email: care@cahlenstudio.com
Contact Number: +91 97118 17767
Address: Yahee Living LLP, 447/19, Green Road, Arya Nagar, Rohtak, Haryana - 124001, India.

Grievances will be acknowledged within 48 hours of receipt and resolved within one month.

Nothing in this section restricts your right to seek any remedy available under applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service providers or the law. The latest version will always be available on this page, with the "Last updated" date. Where changes are significant, we will let you know by email or through a notice on our website.

Questions

For any questions about this policy or your personal data, write to us at care@cahlenstudio.com. We typically respond to general enquiries within 1-2 business days.

This Privacy Policy applies to all personal data collected through cahlenstudio.com and in connection with purchases from Cahlén Studio. It should be read together with our Terms of Service, Shipping Policy and Refund & Return Policy.