Shipping policy

Last updated: 10th October, 2026.

Every order from Cahlén is packed with care before it leaves us. Here is everything you need to know about how and when your order will reach you.

At a Glance

Free shipping across India on orders of ₹1,499 and above. A ₹249 shipping charge applies to orders below ₹1,499.
Same-day dispatch for orders placed before 12:00 PM on a business day.
Most orders arrive within 3-5 working days of dispatch (working days are Monday to Saturday, excluding Sundays and national holidays).
Tracking details are sent to your email once your order is on its way.

Order Processing

We dispatch orders Monday to Saturday, excluding public holidays.

Orders placed before 12:00 PM on a business day are usually dispatched the same day.
Orders placed after 12:00 PM, or on a Sunday or public holiday, are usually dispatched on the next business day.

Dispatch depends on successful payment confirmation and product availability. During sales, launches or festive periods, dispatch may take a little longer. If we cannot dispatch your order within the expected time, we will let you know and give you an updated estimate.

Delivery Timelines

Most orders arrive within 3-5 working days of dispatch. Working days are Monday to Saturday and do not include Sundays or national holidays.

Deliveries to smaller cities, towns and remote areas may take a little longer, depending on your location and our delivery partner's network. Timelines are estimates and may occasionally be affected by weather, public holidays or other disruptions beyond our control.

If your order is significantly delayed, please write to us at care@cahlenstudio.com and we will follow up with our delivery partner.

Shipping Charges

Shipping is free on all orders of ₹1,499 and above across India. Orders below ₹1,499 have a shipping charge of ₹249, which is added at checkout and always shown before you pay.

There are no hidden shipping charges. Any charge for an optional service, such as re-sending an order that could not be delivered because of an incorrect address, will always be shown to you before it is applied.

Where We Ship

We ship to most serviceable PIN codes across India. We do not currently ship internationally, and we cannot deliver to PO boxes.

Please provide a complete and accurate address at checkout, including your name, house or building number, floor, street, area, city, state, PIN code and a reachable mobile number.

If you are unsure whether we deliver to your PIN code, write to us at care@cahlenstudio.com before placing your order and we will confirm. If we accept an order and later find we cannot deliver to your location, we will contact you and refund the full amount to your original payment method.

Tracking Your Order

Once your order is dispatched, we will email your tracking details to the address you provided at checkout.

If you have not received tracking details within one business day of your expected dispatch date, please check your spam folder, then write to us at care@cahlenstudio.com.

If your tracking shows your order as delivered but you have not received it, please contact us as soon as possible so we can investigate with our delivery partner.

Receiving Your Order

Our pieces, especially glassware and ceramics, are packed carefully for the journey. When your parcel arrives:

If the outer package is visibly damaged, torn or tampered with, please refuse the delivery or note the damage with the delivery partner, and let us know.
When opening fragile pieces, we strongly recommend recording an unboxing video. It is not required, but it allows us to resolve any damage claim fastest.
Keep the original packaging until you have checked that everything is in good condition.

Damaged, Lost or Incorrect Shipments

If your order arrives damaged, incomplete or incorrect, please write to us at care@cahlenstudio.com as soon as possible, preferably within 24 hours of delivery, with:

Your order number
Clear photographs of the item and its outer and inner packaging
Your unboxing video, if you have one
A brief description of the issue

If your order is lost in transit or delivered to the wrong address, please let us know and we will investigate with our delivery partner.

Once verified, we will make it right with a replacement, repair or refund, at no cost to you. Responsibility for your order stays with us until it is delivered to you. Full details are in our Refund & Return Policy.

Reporting a concern after 24 hours does not take away the remedies available to you under consumer protection law, though it may take us longer to investigate.

Failed and Refused Deliveries

Our delivery partners usually make two delivery attempts. If both are unsuccessful, please contact us at care@cahlenstudio.com and we will help arrange the next steps.

If a delivery cannot be completed, the order will be returned to us:

If the delivery failed because of an error by us or our delivery partner, or the parcel was refused because it was visibly damaged, we will re-send your order or refund the full amount, at no cost to you.
If the delivery was refused without a valid reason, or failed because of an incorrect address or repeated unavailability, the amount paid will be issued as store credit once the order reaches us and is inspected. No monetary refund is issued in these cases. If you would prefer us to re-send the order instead, we will let you know the redelivery charge before doing so.

Full details are in our Refund & Return Policy.

Changes and Cancellations

If you need to change your delivery address or cancel your order, please write to us at care@cahlenstudio.com as soon as possible.

Before dispatch: we will update your address, or cancel your order and refund the full amount to your original payment method.
After dispatch: once an order has been handed to our delivery partner, it can no longer be cancelled, and address changes may not be possible. Refused deliveries are handled as described above.

If we are unable to fulfil your order, we will let you know and refund the full amount to your original payment method.

Our Delivery Partners

We work with trusted third-party delivery partners to bring your Cahlén pieces to your door. If anything goes wrong in transit, please contact us rather than the delivery partner. We will take it up with them and make sure it is resolved.

Your Statutory Rights

Nothing in this policy limits or excludes your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.

Customer Grievance Redressal

If you have a complaint about shipping, delivery, tracking or any other part of your order, please contact our Grievance Officer:

Grievance Officer: Dileep Kumar
Designation: Operations Manager & Grievance Officer, Cahlén Studio
Email: care@cahlenstudio.com
Contact Number: +91 97118 17767
Address: Yahee Living LLP, 447/19, Green Road, Arya Nagar, Rohtak, Haryana - 124001, India.

Complaints are acknowledged within 48 hours and resolved within one month. If your concern remains unresolved, you may approach the appropriate consumer dispute redressal commission or the National Consumer Helpline (1915).

Questions

For anything about your delivery or order status, write to us at care@cahlenstudio.com. We typically reply within 1-2 business days.

This policy applies to all purchases made on cahlenstudio.com and should be read together with our Terms of Service, Refund & Return Policy and Privacy Policy. We may update it from time to time; the current version will always be on this page.